Don't Assume
However, leaving behind the data stream of detailed information that you assembled when considering taking on this business, and trading it for your best guess when planning is a big mistake. While you may think that you know what is happening in the marketplace both with competitors and customers, making assumptions is a very bad idea.
Marketplaces and customer opinions can change rapidly and if you do not keep abreast of the trends and make forecasts from statistical data, you are wasting both money and time. Using analytics to make your judgment calls is the best practice--the only solid way to do business on a consistent basis. You may get lucky with an assumption or two, however sooner or later, you will find that your guesses were way off base and you are stuck with a lot of unnecessary inventory or you do not have enough to meet your clients' needs.
Cost of Doing Business
If you are not using statistical analytics to determine your business decision because you think that you cannot afford to pay an analyst, you can start with free analytic services. If your business transactions primarily occur online, you can use the free statistics from Google to start out--Google Analytics. Many website operators also have their own analytics programs that come with the requested website. Other data can be assembled from accounting software such as QuickBooks. While free services may only get you started on the right path, they will provide helpful data as to where your customers are originating, what they are buying and how often they return.
Other free analytical programs can be found online that will help you survey your customers before and after they buy from you. All of the data that you gain using these methods can help you begin to put together a picture of your ideal customer.
Finding Your Flaws
Companies that are serious about growing their businesses know that studying the analytics of their marketing and sales information is the foundation of moving forward. Experts can consult with you to point out where your marketing planning is moving away from the facts that the analytics are telling you. Analytics can offer you valuable feedback as to why some items sell and others do not. You can also test suppositions before you put them into place fully to get the maximum value for your sales and marketing dollars.
Beating Your Competitors
In the cutthroat business world, competitors will take your business if you do not stay ahead of the game. You need to know your customers inside and out, why they have chosen your business and how you can keep them loyal. Much of
customer loyalty comes from responsive customer service and providing what the customer needs in a timely manner.
If you guess that blue snowsuits are going to be the trend this year, but all of the customers are excited about the new pink snowsuits to help breast cancer survivors, you will lose immediate sales and possibly many loyal customers if you do not have the pink ones. No business can survive if those circumstances are repeated too often.
Therefore, compiling and studying your company's analytics is a must-do activity. Your business needs to make a healthy profit to survive and keep
employees working. Don't wait until you have time, because emergencies and drains on your time will continue. Make time to begin analyzing your business today and you will reap the results going forward.
We offer real time analytics, in-page analytics, market analysis, content auditing, competitor auditing, customer auditing, and influencer analysis. We also create “personas”, which is an effective way to understand the needs of your users while prioritizing the features and functionality of your personalized strategy for success.
Some of the useful features within our analytics program include: custom filters, automated tasks, event tracking, funnel visualization, assisted conversions, visitor flow, reverse goal paths, plus many more services dependent on what your company requires.
